The middle of a breakdown is the worst time to pick a repair company. Do it now, while your machines are running, and save the number. Here are the questions we ask.
The 10 questions
- Do you work on my exact machine and control? “We fix everything” is a red flag. Ask about your brand, model and control by name.
- Who will actually come out? Ask how many years of CNC experience the tech has, and whether they’re an employee or a subcontractor.
- How fast can you get here when a machine is down? Get a real answer for your city, not a slogan.
- What’s your hourly rate, and is there a trip charge? Also ask about overtime, weekend rates and minimum hours.
- Do you stock common parts, or have to order everything?
- Can you rebuild spindles, drives and ballscrews, or do you send them out? In-house rebuild shops are often faster.
- Do you offer exchange or loaner parts? An exchange spindle or drive can get you running while yours is rebuilt.
- Are you insured? Ask for a certificate of insurance. They’ll be working in your plant.
- Can I talk to two shops you’ve worked for?
- Do you offer preventive maintenance plans? A company that sells PM is betting on keeping your machines running, not just fixing them.
Warning signs
- They won’t give a rate until they’re on site.
- The phone is answered by a call center that “will have someone call you back.”
- They want to replace boards and parts before diagnosing.
- No address, no insurance, no references.
Dealer or independent?
Dealers know their own brand deeply and handle warranty work. Independent repair companies often respond faster, work across many brands, and cost less. Many shops use both: the dealer for warranty and new machines, an independent for everything else.
Every company with our green Verified sticker has already answered most of these questions for us: registration, insurance, real technicians, references and upfront rates.
Need a repair tech?Find a verified repair tech near you, or send one request.
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