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Fanuc alarm

SV0368 Serial Data Error (Encoder)

The control lost clean communication with a servo motor's encoder (pulse coder).

Stops the machineFanuc 0i, 16i/18i/21i and 30i/31i/32i controls

What it means

The control lost clean communication with a servo motor's encoder (pulse coder). The data coming back was bad or missing.

Common causes

  • Damaged encoder cable, often in the cable carrier
  • Coolant in the encoder connector
  • Failed encoder on the back of the motor
  • Bad connection at the amplifier

What to check first

  1. Note the axis
  2. Look along the encoder cable for cuts, crushed spots or wear
  3. Check the connector at the motor for coolant or corrosion
  4. Note whether it happens only at one spot in the travel (a flexing cable)

Lock out the machine before reaching into it. Never bypass a door switch or interlock to clear an alarm.

When to call a repair tech

Encoder and cable repairs usually need a tech. Replacing an absolute encoder also means setting the axis reference again.

Repair companies that work on Fanuc

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Quick answers

What does Fanuc alarm SV0368 mean?

The control lost clean communication with a servo motor's encoder (pulse coder). The data coming back was bad or missing.

What causes Fanuc alarm SV0368?

Damaged encoder cable, often in the cable carrier. Coolant in the encoder connector. Failed encoder on the back of the motor. Bad connection at the amplifier.

How do I fix Fanuc alarm SV0368?

Note the axis. Look along the encoder cable for cuts, crushed spots or wear. Check the connector at the motor for coolant or corrosion. Note whether it happens only at one spot in the travel (a flexing cable). Encoder and cable repairs usually need a tech. Replacing an absolute encoder also means setting the axis reference again.

Alarm numbers and text can differ by control model, software version and machine builder. This page is a starting point from people who have worked on these machines, not a replacement for your machine builder's manual.

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